Exchange Policy: How to Swap Sizes or Products With Geedup

At Geedup, we want you to be fully satisfied with your purchase. If something is not quite right — wrong size, changed your mind on the colour, or the fit is off — we offer an easy exchange process to get you into the piece that actually works. This Exchange Policy walks you through eligibility, timeframes, shipping costs and what to do step by step. For any exchange-related question, reach out to us at [email protected] and our team will guide you through it.

Eligibility for Exchange

You can request an exchange on your Geedup order if the item meets all of the following conditions:

  • The item is unused, unworn, and in original condition
  • The item is returned with original packaging and tags still attached
  • The request is made within 7 days of delivery

Meeting all three of these keeps the process quick and smooth. If any one is missing, the exchange may be refused, so check the item before sending it back.

Items We Cannot Exchange

For fairness and hygiene reasons, some items fall outside the exchange window regardless of condition:

  • Items marked as final sale
  • Items that have been used, damaged, or washed
  • Items returned after the allowed timeframe has passed

If you are unsure whether your item qualifies, email us before starting the return and we will confirm.

How to Start an Exchange

The exchange process is designed to be as straightforward as possible. Just follow these three steps:

  1. Email us at [email protected] with your order details
  2. Tell us which item you want to exchange and the new size or product you would like instead
  3. Wait for return instructions from our team, then send the item back as directed

Once we receive the item and inspect it, we will process the exchange and dispatch your new piece.

Exchange Shipping Costs

Here is how the shipping costs break down on an exchange:

  • Return shipping — the cost of sending the item back to us is the customer’s responsibility
  • Exchange shipping — we cover the cost of sending the exchanged item out to you (one time only)

If you need a second exchange on the same order, standard shipping fees will apply to the outbound shipment.

Damaged or Incorrect Items

If your order arrives with a defective item or we sent you the wrong product, we take full responsibility and fix it fast. Here is what to do:

  • Contact us within 48 hours of delivery at [email protected]
  • Provide clear photos of the item as proof of the damage or the incorrect product

Once we confirm the issue, we will arrange a free exchange or replacement at no cost to you — no return shipping fees, no outbound shipping fees.

Processing Time

Once your returned item reaches our warehouse, we process exchanges within 3–5 business days. After that, delivery time on your replacement piece depends on the shipping method selected for the outbound shipment. Standard timelines from our Shipping Policy apply.

Product Availability and Stock

A few things worth knowing before you request a swap:

  • All exchanges are subject to product availability at the time of processing
  • If the item or size you want is out of stock, we may offer an alternative product or a store credit to use on a future order

We will always confirm your options by email before finalising anything, so you are never surprised.

Contact Us About Exchanges

For any exchange-related question, request, or issue, get in touch with our team:

Email: [email protected]

We respond to exchange enquiries promptly and work to make the swap process as easy as possible.