Privacy Policy: How Geedup Collects, Uses and Protects Your Data

At Geedup, we take your privacy seriously. This Privacy Policy explains what information we collect when you visit our website, place an order, or contact our support team — and how we use, store and protect that information. By using our site, you agree to the practices outlined below.

Information We Collect

When you interact with Geedup, we collect two types of information — details you give us directly, and details collected automatically when you browse the site.

Information you provide directly includes your name, email address, shipping and billing address, phone number, payment details, and any messages you send through our contact form or support channels. We only collect what we need to process your order or respond to your query.

Information collected automatically includes your IP address, browser type, device information, pages visited, time spent on the site, and the referring website that brought you here. This data helps us understand how visitors use the site and improve the shopping experience.

How We Use Your Information

We use your information for specific, limited purposes:

  • Processing and delivering your orders
  • Sending order confirmations, shipping updates and delivery notifications
  • Responding to customer support requests and enquiries
  • Preventing fraud and protecting the security of our website
  • Improving site performance, product pages and checkout flow
  • Sending marketing emails about new drops and offers (only if you have opted in)
  • Complying with legal obligations under Australian and international law

We never sell your personal information to third parties. Full stop.

Cookies and Tracking Technologies

Like most modern websites, Geedup uses cookies and similar tracking technologies to make the site work properly and to understand how visitors use it. Cookies are small text files stored on your device that help remember your preferences, keep items in your cart, and let us analyse site traffic.

The main types of cookies we use are:

  • Essential cookies — required for the site to function, including cart and checkout
  • Analytics cookies — help us understand which pages are popular and where visitors drop off
  • Marketing cookies — allow us to show relevant ads on other platforms if you have visited our site
  • Preference cookies — remember your language, currency and display settings

You can control cookies through your browser settings. Blocking essential cookies may affect your ability to browse or complete a purchase.

Sharing Your Information With Third Parties

We only share your data with trusted third parties who help us run the business. These include:

  • Payment processors to handle secure transactions
  • Shipping partners to deliver your order
  • Email service providers to send order updates and marketing (if opted in)
  • Analytics providers like Google Analytics to help us understand site usage
  • Legal authorities when required by law or to protect our rights

Each of these partners is bound by their own privacy obligations and only receives the minimum information needed to perform their role.

Data Storage and Security

Your personal information is stored on secure servers with encryption in place for sensitive data like payment details. We use industry-standard security measures to protect against unauthorised access, alteration or disclosure. However, no online transmission is 100% secure, so while we do everything reasonable to protect your data, we cannot guarantee absolute security.

Payment information is processed through PCI-compliant payment gateways — we do not store your full card details on our own servers.

Your Rights Over Your Data

You have rights over the personal information we hold about you, including:

  • Access — request a copy of the data we hold on you
  • Correction — ask us to update or fix inaccurate information
  • Deletion — request that we delete your account and associated data
  • Opt-out — unsubscribe from marketing emails at any time using the link in every email
  • Portability — request a copy of your data in a portable format
  • Objection — object to certain uses of your data, including profiling for marketing

Marketing Communications

If you have opted in to receive marketing emails from Geedup — for new drop announcements, exclusive offers, or restock alerts — you can unsubscribe at any time using the link at the bottom of every email. Unsubscribing from marketing does not affect transactional emails like order confirmations or shipping updates, which we send as part of processing your purchase.

Children’s Privacy

Geedup products are marketed to a general audience and our site is not directed at children under 16. We do not knowingly collect personal information from anyone under this age. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it.

International Data Transfers

Geedup is based in Australia, but we ship worldwide and may transfer your data across borders to fulfil orders, process payments and send communications. When we transfer data internationally, we take steps to ensure it receives the same level of protection as it would under Australian privacy law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our site. The updated version will always be posted on this page with a revised effective date. For significant changes, we will notify you by email if you have an account with us.

We recommend checking this page occasionally so you stay informed about how your data is handled.

Contact Us About Privacy

If you have questions, concerns or requests about your personal information or this Privacy Policy, get in touch with our team at [email protected]. We respond to privacy-related enquiries promptly and work to resolve any issues quickly.