Refund Policy: How Returns and Refunds Work at Geedup

At Geedup, we aim to provide high-quality products and a smooth shopping experience with every order. If you are not completely satisfied with your purchase, our Refund Policy below explains exactly how returns, refunds, cancellations and damaged-item claims work — including timeframes, shipping costs and step-by-step instructions. For any refund or return question, reach out to us at [email protected] and our team will guide you through it.

Return Eligibility Under Our Refund Policy

You can request a return under the Geedup Refund Policy if the item meets all of these conditions:

  • The item is unused, unworn, and in original condition
  • All tags and original packaging are intact
  • The return request is made within 7 days of delivery

Meeting all three keeps the refund process quick and hassle-free. If any of these conditions are missing, the return may be declined.

Items That Are Not Covered by the Refund Policy

For fairness and hygiene reasons, some items fall outside our Refund Policy regardless of condition:

  • Items marked as final sale
  • Items that have been used, washed, or damaged after delivery
  • Returns requested after the 7-day period has passed

If you are unsure whether your item qualifies for a refund, email us before starting the return and we will confirm your eligibility.

Return Process Step by Step

To start a return and claim your refund, follow these simple steps:

  1. Email us at [email protected] with your order details
  2. Mention the reason for the return (size issue, changed mind, defect, etc.)
  3. Wait for return instructions from our team before shipping anything back

Please do not send items back without contacting us first — unauthorised returns may not be accepted or refunded.

Refund Timeframes and Payment Method

Once your returned item reaches our warehouse and passes inspection, here is what happens:

  • If approved, your refund is processed within 5–7 business days
  • Refunds are issued back to the original payment method used at checkout
  • You will receive a confirmation email as soon as the refund is completed

Depending on your bank or card provider, the refund may take a few extra days to appear in your account after processing.

Shipping Costs Under the Refund Policy

Here is how shipping costs are handled on a standard refund:

  • Original shipping charges are non-refundable on the outbound order
  • Customers are responsible for return shipping costs back to our warehouse

The one exception to this rule is damaged or incorrect items — details below.

Damaged or Incorrect Items

If your order arrives with a damaged item or we sent you the wrong product, the Refund Policy is different and we take full responsibility:

  • Contact us within 48 hours of delivery at [email protected]
  • Provide clear photos of the damage or the incorrect item as proof

Once we verify the issue, we offer a full refund or free replacement, including all shipping costs — you pay nothing extra.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, run through these checks before reaching out:

  • Check your bank account again — refunds sometimes appear later than expected
  • Contact your payment provider since processing times vary between banks and card issuers
  • If the refund still has not landed, email us at [email protected] and we will investigate

We keep records of every refund we process, so tracking one down on our end is quick.

Order Cancellation Policy

If you change your mind after placing an order, here is what applies:

  • Orders can only be cancelled within 12 hours of placing the order
  • After 12 hours, the order may already be processed for shipment and cannot be cancelled

To request a cancellation within the 12-hour window, email us immediately at [email protected] with your order number.

Contact Us About Refunds and Returns

For any refund or return enquiry — whether it is about eligibility, timeframes, cancellations, or a specific order issue — get in touch with our team:

Email: [email protected]

We respond to all Refund Policy enquiries promptly and work to resolve any issues quickly and fairly.