Shipping Policy: How Geedup Delivers Your Order Worldwide

At Geedup, we are committed to delivering your orders quickly and securely worldwide. This Shipping Policy walks you through order processing times, shipping rates, delivery windows, tracking, and what happens if something goes wrong along the way. If you have questions about a specific order or need help with a delivery issue, reach out to us at [email protected] and our team will sort it out.

Order Processing

All Geedup orders are processed within 1–3 business days from the time your order is placed. Orders are not shipped on weekends or public holidays, so if you order late on a Friday, processing will begin the following Monday.

Once your order has been processed and handed to the courier, you will receive a confirmation email with your tracking details so you can follow the package from our warehouse to your door.

Shipping Rates and Delivery Times

We offer worldwide shipping through two options, so you can pick the speed that works for your timing and budget:

  • Standard Shipping — delivery within up to 21 days for $19
  • Express Shipping — delivery within 7–8 days for $29

Shipping fees are calculated and displayed at checkout before you confirm your order. All prices are in USD.

Shipping Destinations

Geedup currently ships worldwide, with a primary focus on customers in the USA. Whether you are ordering from within the country or from overseas, your order is packed and dispatched from our warehouse using the same tracked delivery process.

Order Tracking

Once your order has been shipped, we send your tracking number by email so you can monitor your delivery status in real time. Tracking updates as the package moves through the courier network, and you will see status changes from dispatch all the way through to delivery. If you do not receive your tracking email within the processing window, check your spam folder first, and if it is still missing, email us at [email protected] and we will resend it.

Delivery Delays

We work hard to meet the delivery timelines above, but occasional delays can happen for reasons outside our direct control. The most common causes include:

  • High order volume — especially around drop releases and holiday periods
  • Customs processing — international shipments sometimes get held for inspection
  • Weather conditions — storms, floods and other disruptions can slow the courier network
  • Carrier issues — sorting delays or handover problems between shipping partners

If your order is running significantly behind the expected window, get in touch and we will chase it up with the courier on your behalf.

Customs, Duties and Taxes

International orders may be subject to customs fees, import duties, or local taxes when they arrive in the destination country. These charges are set by your local customs authority and are the responsibility of the customer, not Geedup.

Before placing an international order, check with your local customs office if you want to estimate any potential fees so there are no surprises at delivery.

Incorrect Shipping Address

Please double-check your shipping address at checkout before you confirm the order. Geedup is not responsible for packages shipped to incorrect or incomplete addresses that were entered by the customer during checkout.

If you realise you have made an address mistake, contact us at [email protected] as quickly as possible. If your order has not yet shipped, we can usually update the address before dispatch. Once the order is on its way, changes become difficult and may require the package to be returned before it can be resent.

Lost or Stolen Packages

Geedup is not responsible for packages that go missing or are stolen after the courier marks them as delivered. If your tracking shows delivered but you have not received your package, we recommend the following steps:

  • Check with anyone else at your address who may have accepted the delivery
  • Look around the property for a safe drop location
  • Ask your neighbours in case it was delivered to the wrong door
  • Contact the shipping carrier directly with your tracking number

If none of that resolves it, reach out to us at [email protected] and we will help you open an investigation with the courier.

Contact Us About Shipping

If you have any questions about your shipment, delivery timing, tracking, or any other shipping-related issue, get in touch with our team:

Email: [email protected]

We respond to shipping enquiries promptly and work to resolve any delivery issues as quickly as possible.